Terms and conditions of sale

These terms and conditions of sale (the "Terms") govern all orders placed on the website https://mysplit.ma (the "Site"), published by MySplit.ma ("MySplit", "we").

Placing an order on the Site means full acceptance of the Terms in force on the day of the order. The customer acknowledges having read them before confirming the order.

1. Purpose and services offered

MySplit offers access, for a fixed period, to premium digital subscriptions (video and music streaming, artificial intelligence, creative and productivity tools, learning). Depending on the offer, access is provided in one of the following two forms:

• a personal profile on a shared premium account: the customer receives login details and a profile reserved for them, protected by a PIN code where applicable;
• an activation on the customer's account: the subscription is activated on the customer's personal account, and the customer keeps their login details and data.

The form of access, the duration, the compatible devices and the type of profile (for example "Mobile & PC" or "TV") are stated on each offer's page. MySplit is not affiliated with, a partner of, or an agent of the publishers of the services offered. The brands and logos mentioned belong to their respective owners.

2. Ordering

The customer chooses an offer and its duration, may add options (such as Garantie+), then enters their name, their WhatsApp phone number and, if they wish, their email address. The customer guarantees that this information is accurate: access and exchanges with support go through the WhatsApp number provided.

On confirmation, a page summarises the order, its number and the payment details. The order is only final once MySplit has received and checked the payment. MySplit may refuse or cancel an order in the event of clearly incorrect information, suspected fraud or unavailability of the offer; any amount already paid is then refunded in full.

3. Prices

Prices are shown in Moroccan dirhams (DH) and include all applicable taxes. The price charged is the one displayed when the order is confirmed. Any discounts (promo codes, referral, loyalty points, MySplit balance) are detailed in the summary before confirmation. MySplit may change its prices at any time; orders already confirmed are charged at the price displayed when they were confirmed.

4. Payment

Payment is made by bank transfer or deposit to one of the accounts shown during the order. After paying, the customer sends the screenshot or receipt of the transfer on WhatsApp, stating their order number. MySplit does not store any bank card data.

The order remains pending until the exact amount has actually been received in MySplit's account. If no payment is made within 72 hours of the order, MySplit may cancel it.

5. Delivery of access

Access is sent to the customer on WhatsApp as soon as the payment has been checked, usually within the following hours during the team's opening hours. For offers activated on the customer's account, MySplit gives the customer the information needed for the activation.

The subscription period starts on the date access is delivered. The end date is stated in the delivery message and in the customer account.

6. Use of access

Access is strictly personal. For profiles on a shared account, the customer undertakes to:

• use only the profile assigned to them;
• not change the password, the email address, the payment information, the other profiles or the account settings;
• respect the devices and the number of screens provided for by the offer;
• not resell, transfer or share their access with third parties.

Failure to follow these rules leads to the immediate suspension of access, without refund, in order to protect the other users of the account. The customer remains bound to respect the terms of use and the laws applicable to the content viewed.

7. Included guarantee

Every subscription bought on MySplit is guaranteed until the last day of the paid period. If access stops working for a reason not attributable to the customer, MySplit restores access or provides a new equivalent profile, and the days of interruption are added to the end of the subscription. The customer reports the problem on WhatsApp or from their order page.

8. Garantie+ option

Garantie+ is a paid option offered when ordering. In addition to the included guarantee, it gives the customer:

• priority handling of their requests;
• a refund of the remaining days if MySplit does not restore access within 48 hours of the problem being reported.

The refund is calculated pro rata for the days remaining at the time of the request and paid, as the customer chooses, by bank transfer or as a credit increased by 20% added to their MySplit balance. Garantie+ does not apply when the interruption results from the customer breaking the rules of article 6. The price of the option is not refundable once access has been delivered.

9. Right of withdrawal

In accordance with law no. 31-08 on consumer protection measures, the customer has seven days to withdraw. However, this right cannot be exercised for a service whose performance has begun, with the customer's agreement, before the end of this period. By asking for their access to be delivered as soon as their payment is checked, the customer agrees that performance begins immediately and acknowledges that they lose their right of withdrawal when access is delivered.

As long as access has not been delivered, the customer can cancel their order on simple request: the amount paid is then refunded in full.

10. Refunds

A refund is granted in the cases provided for by these Terms: order cancelled before delivery, order refused by MySplit, or application of Garantie+. It is made by bank transfer to an account in the customer's name, or as a credit on the MySplit balance if the customer chooses so, within 7 working days after the request is accepted.

11. MySplit balance, loyalty points and referral

The MySplit balance groups credits (refunds as credit, goodwill gestures, credits added by the team). Loyalty points are earned on paid orders, on sign-up and through referral, according to the rules shown on the Referral & points page.

The MySplit balance and points:

• can be used only to pay for subscriptions on the Site;
• are not refundable, cannot be withdrawn in cash, converted into money or transferred to another person;
• are credited only on paid orders and removed if the order concerned is cancelled or refunded.

Referral rewards take the form of points or discount codes usable on the Site, within the limits and time frames stated. Any abusive or fraudulent use (fake accounts, self-referral, fictitious orders) leads to the cancellation of the points, balance and rewards concerned. MySplit may change the loyalty programme; points and balance already earned remain usable.

12. Renewal

No subscription is renewed automatically and no direct debit is made. Before the end date, MySplit may offer the customer to renew their subscription; a renewal is a new order with a new payment.

13. Liability

The services offered depend on third-party platforms. MySplit cannot be held liable for the content of catalogues, their changes, the quality of the customer's internet connection or the incompatibility of their devices, nor for interruptions decided by the publishers of these platforms, subject to the guarantee provided for in article 7. In any event, MySplit's liability is limited to the amount paid by the customer for the subscription concerned.

14. Customer service and complaints

Customer service answers on WhatsApp at +212 6 10 73 64 87 and by email at contact@mysplit.ma. Complaints about access can also be filed from the order page. MySplit aims to reply within 24 hours.

15. Personal data

Data collected during an order is processed in accordance with our privacy policy, in compliance with law no. 09-08 on the protection of individuals with regard to the processing of personal data.

16. Changes to the Terms

MySplit may change these Terms at any time. The applicable Terms are those in force on the date of the order. The date of the last update appears at the top of this page.

17. Applicable law and disputes

These Terms are governed by Moroccan law. In the event of a dispute, the customer is invited to contact customer service first in order to seek an amicable solution. Failing agreement, the dispute will be brought before the competent courts of the Kingdom of Morocco.